Preventative Services Administrator - Erith, United Kingdom - Bexley Health Neighbourhood Care CIC

Bexley Health Neighbourhood Care CIC

Verified Company

Erith, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Duties To manage the incoming calls from patients phoning into the DBL call centre, to book onto the diabetes education course of their choice and to support patients who are unsure what course to book.

(South London - DBL) To manage waiting lists within the DBL platform and contact patients who do not engage with website invites, to book onto a diabetes education course of their choice.

(South London - DBL) Manage DNAs by phoning and rebooking, collecting information as to why patient has DNAd for reporting purposes.

(South London - DBL) Working with Priority Digital Health (PDH) and other diabetes education providers, to ensure that courses are delivered to a capacity to meet demand.

(South London - DBL) Acting as the first point of contact for patients accessing the education service. (South London - DBL) Supporting patients to onboard them onto virtual courses delivered across South London. (South London - DBL) Planning and booking of the X-PERT Insulin courses for Kings project. Coordination of incoming referrals for the X-PERT Education courses that we provide outside of DBL (Kings project) and the booking of patients onto the courses.

Planning X-PERT courses (Bexley) for the year with the team lead, creating a year plan for what courses are to be provided.

Booking training venues and liaising with venues for courses (Bexley). Booking the X-PERT trainers in to the courses they are to deliver (Bexley). Uploading the courses for patients to book into onto the DBL platform and monitoring the bookings (Bexley).

Creating registers for the courses and arranging with the trainers for collection (Bexley). Stock monitoring of X-PERT books and ordering when stock runs low (Bexley). Posting of X-PERT books out to patients who attend virtually (Bexley). Sending out the links and MS Teams guides to patients who book on to attend courses virtually (Bexley).

Outcome individual registers where needed, by updating DBL platform. (Bexley) Manage the diabetes mailbox for incoming queries etc (Bexley) Manage the DBL mailbox for incoming queries. Receive post and distribute amongst team where necessary. Support the leads with projects where required.

(Bexley) Support administration of NHS Health Checks project by booking clinics/clinicians and patients where required, including ordering of equipment etc. (Bexley) Support administration of NHS Stop Smoking Service where required, including ordering of consumables where required. (Bexley) Managing the administration of the local anti-coag service, by handling the transfer of patients out of secondary care and into the anti-coag clinic provided within primary care. (Bexley) Other administrative responsibilities may also be required within this service and others during periods of annual leave and sickness, to ensure the smooth running of all services.

Personal/ Professional Development Assess own performance and take accountability for own actions and development, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Participate in continuing professional development, education, and training to keep up to date with evidence based knowledge and competence in all aspects of the role, for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).

Adhere to organisational policies and procedures, including confidentiality, safeguarding, information governance, health and safety and quality & risk management Participate in any training programme implemented by the management team Effectively manage own time, workload and resources

Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times.

Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC / PCNs using persuasion, tact and reassurance where necessary.

Handle confidential patient material in a sensitive and discrete fashion in compliance with Bexley Health Neighbourhood Care policy and procedure.

To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.

Liaise with other departments and members of the Bexley Health Neighbourhood Care and other organisations to ensure the smooth running of the role to assisting the functioning of the PCN team.

Work within BHNC policies and procedures. General Maintain confidentiality at all times.

Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times.

Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC / PCNs using persuasion, tact and reassurance where necessary.

Handle confidential material in a sensitive and discrete fashion in compliance wit