Service Delivery Shift Supervisor - Nottinghamshire, England

Job summary

We are looking for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER.
In this role you will be responsible for process ownership, case management, and quality of services delivered by a support group.

Qualifications

• Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
• 1-3 years of managerial experience; call center or managed services experience preferred
• Technical subject matter expert on MSP products as they relate to Thrive's service catalog
• Experience managing complex projects, clients, partners, and organizations
• ITIL certification and practice preferred
• Proven experience managing remote resources/li>

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  Job description

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