Support Officer - Redditch, United Kingdom - Cavell

Description

JOB DESCRIPTION

Job
Title:

SUPPORT OFFICER

Tenure:
Permanent


Responsible to:
Senior Support Officer


Hours: 35


Salary Range:
£25,500 - £28,500 (depending on experience
)

Location:
Hybrid Working (Home & office in Redditch,

Worcestershire)


Job Purpose:

• To provide effective and appropriate support to individuals seeking financial assistance, information, and advice from Cavell.
• To deliver support services and Cavell's charitable objectives.
• To work with external charities and organisations for the benefit and wellbeing of individuals seeking support through Cavell.
• To contribute to the overall strategic objectives of Cavell.

Main duties and responsibilities

Grant processing, Case Management and Support

• Provide advice, guidance and emotional support to individuals seeking Cavell services.
• Type correspondence, file notes and other documentation in relation to the individual case requirements according to organisational standards.
• Produce and present reports using databases and CRM systems.
• Undertake administrative duties to support the delivery of the service, including data entry.
• Work with external organisations to provide a holistic approach to meet the needs of individuals seeking support.
• Prepare grant payment requests and maintain accurate financial records.
• Always adhere to our confidentiality policy.
• Contribute to the development of the support services provided by Cavell.

General

• Contribute to the overall strategic objectives of Cavell.
• To represent the charity at appropriate internal and external events (some occasional overnights may be required).
• To support the work of the Fundraising and Communications Team

Any other Duties

• Provide administration support to team meetings as required.
• Any other duties in line with need of service as requested by line manager.

Equality and Diversity

• Promote good equality practice and play a key role in ensuring equality of opportunity in the workplace.
• Observe all relevant law relating to equality of opportunities.

Health and Safety

• Cooperate in maintaining safe and healthy working environments by complying with Health and Safety Policy and subsidiary policies and procedures relevant to their work activities.

Data Protection

• Comply with the GDPR and Data Protection Policies and ensure all sensitive data is always protected.

PERSON SPECIFICATION FORM

Job Title:
Support Officer

Organisation:
Cavell

Department:
Support
The person specification below outlines the essential experience, knowledge and skills required for this role.

Evidence of experience, knowledge and skills will be looked for throughout the selection process.


CRITERIA Essential Desirable

1. Knowledge,

Training and *Educated to GCSE level or equivalent with - good standards of literacy and numeracy
*Qualifications

• An understanding and working knowledge

- of confidentiality and data protection issues

• Understanding of UK welfare benefits system
• Understanding of health and social care issues

2. Experience

• Experience of delivering advice and/or support in a professional setting
• Experience of supporting and advising vulnerable individuals, who may be in distress
• Experience of delivering welfare advice on benefit entitlements
• Experience of using Case Management System

- (CMS) and/or Customer Relationship Manager
(CRM)

• Experience of using Salesforce (CRM)

-
3. Skills

• Excellent computer skills and proficient in using
• Microsoft Office Packages including Word,

Excel, Outlook, Teams, internet.

• Ability to manage competing demands and meet deadlines whilst delivering a firstclass, professional service
• Ability to maintain attention to detail & accuracy when recording information
• Excellent communication skills over the telephone and writing
• Good numeracy skills
• Excellent listening skills and empathetic approach to communication
• Ability to work with mínimal supervision, use own initiative and make decisions in line with policies and procedures
• Positive attitude
• Tact, diplomacy, and nonjudgmental attitude
• Emotionally resilient and able to seek support from colleagues when experiencing an issue

4. Other

Requirements:

• Values equality and diversity
• Demonstrates a commitment to continuing professional development

Job Types:
Permanent, Full-time


Salary:
£25,500.00-£28,500.00 per year


Benefits:

• Company pension
• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Work Location:
Hybrid remote in Redditch, B97 4DL

Application deadline: 07/12/2023