Customer Care Professional - Nottingham, United Kingdom - Adecco UK

Adecco UK

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Care Professional - Customer Service Background

The rate of pay for this role is £11.49 per hour

Working 37.5 hours per week

Nottingham

Hybrid

9-5pm (Monday to Friday)
Adecco Nottingham, have an amazing exclusive opportunity with our client, who are based in Nottingham. We are searching for a number of Customer Care Professionals who are driven by quality and service.

Our client offers an attractive benefits package, fantastic working hours, hybrid working and a caring culture.

As part of this role, you will be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes.

Here's some of the key responsibilities for the role:

Objection / complaint handling in a professional and respectful manner at all times
Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion
Liaising with field based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties
Working with third parties to organise customer repairs.
Negotiate discounts with customers in line with company guidelines
Process compensation, credits and discounts
Taking payments in line with PCI compliance
Excellent communication skills
Time management Skills
Customer service skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Zelika Douglas