Customer Service Advisor - Bracknell, United Kingdom - HM Staffing Limited

HM Staffing Limited
HM Staffing Limited
Verified Company
Bracknell, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are seeking a Customer Service Advisor who will serve as the first point of contact for new and existing customers.

Their primary duties include answering customer enquiries, making product recommendations or suggestions and providing information aboutservices or products.

Customer Service Advisor duties and responsibilities


A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products.


Their main duties and responsibilities include:

  • Responding to customer complaints
  • Escalating problems to the technical team or other members of the product team
  • Updating customer information in the company database
  • Providing information about new and existing products and services
  • Tracking and processing new orders and refunds
  • Making sales and processing payments, when necessary
  • Performing administrative tasks as assigned by the Team Leader
  • Active listening skills
  • Patience and the ability to remain calm in stressful situations
  • Excellent interpersonal skills
  • Ability to accept criticism
  • Sales and persuasive skills
  • Attention to detail

Salary:
£20,000.00-£21,000.00 per year
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