Customer Service Controller - Northampton, United Kingdom - Auto-Rescue Logistics
Description
Auto-Rescue Logistics (ARL) provides 24/7 vehicle recovery & breakdown services to motor insurers, car and commercial fleets, salvage companies, transport and coach operators, and body shops.
ARL also provides an out of hours insurance claims and call handling service to motor insurers and accident management companies.
Hybrid working from home and our Northampton office, we are looking for someone to join our team of Customer Service Controllers.
Duties include:
- Handling incoming and outbound calls dealing with businesses and the motoring public
- To provide accurate and relevant information to various involved parties on a regular and timely basis
- Arranging vehicle recoveries as per customer requirements
- Dealing with ongoing recovery cases and assisting with any issues that may arise
- Arranging assistance for breakdown customers
- Taking inbound calls relating to insurance claims and processing the calls accordingly
- Building customer relationships and providing second to none customer service
We are looking for someone who:
- Is helpful and confident on the telephone
- Can use their own initiative
- Can work as part of a team as well as independently
- Can provide quality customer care and understands the importance of a good customer journey
- Is reliable
- Is willing to learn
- Is methodical and conscientious
- Can multitask and be proactive
- Has a positive outlook to life and your career
Required Education, Skills and Qualifications
Given the nature of the role you should have a confident approach and good telephone manner to speak with businesses and the motoring public.
Working Hours:
We work to a six week rota, so you know your shifts well in advance. Within this six week rota you are required to work 2 weekends in 6.
When you do work the weekend, you get two days off, one either side of the weekend worked (for example, a day off on the Thursday, and a day off on following Tuesday).
You will work various shifts:
07:00 to 15:30, 08:00 to 16:30, 09:30 to 18:00, 10:30 to 19:00, occasionally 11:30 - 20:00 and you are entitled to a one-hour unpaid lunch break
We currently have a hybrid working model in place, working two days in the office and the other days remotely.
Your training will be conducted in office for the first two months, once ready to work independently, you will begin your hybrid working.
You will need to have a smart phone/tablet to allow us to video call when needed, as well as a working space at home and a good internet connection.
Job Types:
Full-time, Permanent
Salary:
£20,319.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Onsite parking
- Private medical insurance
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Day shift
COVID-19 considerations:
We are following all government guidelines.
Work Location:
Hybrid remote in Northampton NN3 6RW
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