Front of House Coordinator - London, United Kingdom - paretofm

paretofm
paretofm
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title :
Front of House Coordinator


Location :
London


Contract Type :
Full time
Shift Pattern: 8:30am-5:30pm


Salary:
£30-£32 DOE


Overview:

Key responsibilities:

  • Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.
  • Greeting guests and contacting their hosts to arrange pick up.
  • Support Access Control Management creating passes for new starters, managing visitors, contractor passes.
  • Liaising with HK team to ensure kitchen stock is accurately tracked.
  • Tracking reactive completion, liaising with onsite engineer and building engineer
  • Logging all reactive jobs on Elogs CAFM system for onsite engineer
  • Responsible for ordering feminine hygiene products for site.
  • Monthly audit of First aid kits and grab bags
  • Purchasing and maintenance of H&S equipment on site, including tracking of on and offsite allocation, and stock levels
  • Man door & intercom, maintaining front door security :30
  • Liaise with EAs to ensure each meeting requirements are met.
  • Manage incoming post / parcels and courier bookings for outgoing shipments.
  • Manage London office inbox, calendar and Slack channels.
  • Support event setup and planning when required.
  • Booking all dogs into office ensuring policy is adhered too.
  • Some financial duties may be required i.e. PO/Quote raising.
  • Responsible for arranging training
  • Fire Marshals and First aider.
  • General Porter duties
  • Assisting with meeting room bookings
  • Answering and forwarding phone calls / screening calls
  • Logging any accidents, incidents, near misses on site via Pareto portal
  • Supporting the wider Pareto team with any other task
  • Must be prepared to 'fill the gaps and step into any of the facilities roles in times of constrained resource.
  • Action ad hoc guest and employee request
  • Any other duties required by the client.

Experience and knowledge:


  • Excellent communication, coaching and feedback skills.
  • Experience in a fastpaced environment.
  • Proven experience in a customer service environment.

Key Skills:


  • Good Communicator
  • Client focused Skills
  • Able to work on own initiative or as team player.
  • Adaptable to various duties of the post
  • Confident and courteous manner, both in person and on the phone
  • Commitment to customer care
  • Cultural sensitivity and awareness
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