Travel Operations Executive - Windsor, United Kingdom - Great Little Escapes

Description

• Manage the daytoday operations of the travel agency, including overseeing the processing of travel bookings, customer inquiries, and staff performance.
• Work closely with travel agents and suppliers to ensure that all bookings are processed accurately and efficiently.
• Develop and implement processes and procedures to streamline operations and improve customer service.
• Monitor the performance of staff members and provide coaching and training as needed to ensure that performance targets are met.
• Respond to customer inquiries and complaints in a timely and professional manner, and work with staff to resolve any issues that arise.
• Ensure that all financial transactions are processed accurately and that all financial records are maintained in accordance with company policies and procedures.
• Manage relationships with suppliers and vendors to ensure that the agency is receiving the best possible prices and services.
• Provide regular reports on operational performance to senior management.
• Develop and maintain strong relationships with clients and partners, and identify opportunities for growth and expansion.

• At least 2 years of experience in travel operations management.
• Strong knowledge of the travel industry, including suppliers, vendors, and regulations.
• Excellent organizational and management skills, with the ability to prioritize tasks and meet deadlines.
• Strong communication and customer service skills, with the ability to interact with clients and staff members in a professional and courteous manner.
• Strong analytical skills, with the ability to identify trends and develop solutions to operational issues.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with travel booking systems and financial management software.
• Ability to work independently and as part of a team, and to lead and motivate staff members.

• Company pension

• 8 hour shift
• Monday to Friday
• Weekend availability

• Windsor: reliably commute or plan to relocate before starting work (required)