Customer Service Advisor - Edinburgh, United Kingdom - Bailey Employment Services Ltd

Bailey Employment Services Ltd

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bailey Employment Services are currently recruiting Customer Service Advisors on behalf of Lloyds Banking Group in Edinburgh to join their Intelligent Finance Team.

The Position:

Key Duties:

Enters data into standard company systems.
Interacts courteously to maintain a positive client experience.
Works within current standard compliance processes, systems, and procedures, and reports simple noncompliance issues.
Carries out standard customer service activities and responds to a range of customer inquiries whilst following established practices and procedures.
Supports the development of personal capabilities by pursuing existing formal and informal training opportunities.
Receives and interacts with visitors and telephone callers by responding to various requests for information and referring nonroutine matters to colleagues.
Works according to an assigned schedule.

The Benefits:

Shifts Monday
Friday between 8am 8pm. Occasional Saturdays may be required.
Full training is provided, both classroombased and onthejob support. All colleagues will join a 3week training course to provide you with the knowledge required to fulfill the role, once you have completed your training you'll move onto 2 weeks of onthejob training and finally complete your journey to competence with ongoing coaching, development and support from your team manager.
Customer Service Agents that join the company will be rewarded with a basic pay rate of £11.65 per hour.
Subject to qualifying criteria, Advisors will be entitled to an Annual bonus as well as monthly Cash payments

Career Progression

As you progress through your career you will have opportunities for personal development through supporting other channels and brands or other areas within the wider Business.
Initially, you will be entitled to 28 days holiday per year pro rata, rising to 31 days holiday after you've been in the role for 12 weeks.
City Centre Location with good public transport links, an onsite staff car park and regular bus trains and trams nearby.

If you're interested in joining an organization that is shaping the future of the banking industry, Lloyds Banking Group could be for you.