Technical Support Engineer - Stockport, United Kingdom - Opus Recruitment Solutions Ltd

Opus Recruitment Solutions Ltd
Opus Recruitment Solutions Ltd
Verified Company
Stockport, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
I'm looking for a Technical Support Engineer to join a very successful software development business based in Stockport.

They are a Software-as-a-Service (SaaS) business that develops products and solutions for many different sectors including Insurance, Utilities, Construction, Engineering, Retail, Property Management and Security.


Role Responsibilities;:


  • Day to day, monitoring, support and administration of all systems
  • Managing and monitoring the computer endpoints and infrastructure to maximize availability
  • Act as a point of contact for internal customer support, taking ownership and handling issues through to completion
  • Effective, accurate analysis and troubleshooting of problems through to resolution, ranging from major system crash to a forgotten password
  • Keeping customers regularly appraised of progress on outstanding issues and follow up on customer satisfaction
  • Logging all support calls and project activities in the issue tracking system
  • Undertaking project work to support implementation of new systems and technologies, both hardware and software
  • Administration and support of the telephone system
  • Monitoring and reporting on network, systems usage and other key performance indicators
  • Ensuring data is backed up and suitably stored
  • Managing laptop deployments and assisting with procurement processes

Skills and Experience Required;:


  • System support/administration at 1st and 2nd line
  • Windows Operating systems (Windows 10+, Server 2012r2+)
  • Mac OS
  • Active Directory/AzureAD


  • Office 36

  • Basic hardware installation and maintenance
  • Basic scripting and automation concepts
  • System monitoring
The salary is £25-30,000 plus annual bonus, 25 days holiday, 6% pension and hybrid working.
Please send your latest CV to if you'd be interested in applying
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