Technical Support Engineer - Stockport, United Kingdom - Opus Recruitment Solutions Ltd
Description
I'm looking for a Technical Support Engineer to join a very successful software development business based in Stockport.They are a Software-as-a-Service (SaaS) business that develops products and solutions for many different sectors including Insurance, Utilities, Construction, Engineering, Retail, Property Management and Security.
Role Responsibilities;:
- Day to day, monitoring, support and administration of all systems
- Managing and monitoring the computer endpoints and infrastructure to maximize availability
- Act as a point of contact for internal customer support, taking ownership and handling issues through to completion
- Effective, accurate analysis and troubleshooting of problems through to resolution, ranging from major system crash to a forgotten password
- Keeping customers regularly appraised of progress on outstanding issues and follow up on customer satisfaction
- Logging all support calls and project activities in the issue tracking system
- Undertaking project work to support implementation of new systems and technologies, both hardware and software
- Administration and support of the telephone system
- Monitoring and reporting on network, systems usage and other key performance indicators
- Ensuring data is backed up and suitably stored
- Managing laptop deployments and assisting with procurement processes
Skills and Experience Required;:
- System support/administration at 1st and 2nd line
- Windows Operating systems (Windows 10+, Server 2012r2+)
- Mac OS
- Active Directory/AzureAD
- Office 36
- Basic hardware installation and maintenance
- Basic scripting and automation concepts
- System monitoring
Please send your latest CV to if you'd be interested in applying
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