Customer Support Representative - Leeds, United Kingdom - Channel Partners Limited

Channel Partners Limited
Channel Partners Limited
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for growth and advancement.


Duties:


  • Respond to customer inquiries and provide accurate information about our products and services
  • Handle customer complaints in a professional and timely manner, striving for customer satisfaction
  • Perform data entry tasks to update customer records and maintain accurate information
  • Utilize bilingual skills (English/Spanish) to assist customers who require language support
  • Analyze customer needs and recommend appropriate products or services
  • Provide excellent phone etiquette while interacting with customers
  • Upsell products or services when appropriate to maximize sales opportunities

Qualifications:


  • Fluent in English
  • Strong communication skills, both written and verbal
  • Excellent data entry skills with attention to detail
  • Ability to analyze customer needs and provide appropriate solutions
  • Previous experience in customer service or a related field is a plus

Job Types:
Full-time, Permanent


Pay:
From £25,702.99 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 28/05/2024
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