Service Coordinator - Hoddesdon, United Kingdom - Vending Sense

Description

Installations Coordinator

What we are looking for.

You should be an organised, enthusiastic individual who is passionate about logistics and providing an excellent service to the customer - whether the going is smooth or tough.

We want you to be customer obsessed to insure a positive experience with every client.

You will work as part of our service team, ensuring that installations are completed to the highest standard, from the initial call, to the finished install.

Key Responsibilities:

• You will communicate and manage installation engineers to ensure each client project is completed to the highest standard.
• Guide our clients through the installation process, discussing and agreeing delivery dates & installation dates, expected timescales, insuring all products are on site whilst being on hand for any questions that might arise throughout.
• Be part of a supportive team; regular team and management meetings, working closely with our head of service and operations.
• You will be able to empathise with clients and support them throughout their installation journey.
• Hold meetings with Head of Service & Operations and sales regarding complex installations for multiple machines, with mixed suppliers.
• Crosschecking installation sheets to insure installs can proceed.
• Ordering of equipment and starter packs for clients.
• Arrange annual filter changes whilst upkeeping internal trackers.
• Analyze best routes to insure cost effectiveness.
• Updating sales of equipment lead times on a weekly basis.
• Nayax client onboarding (payment merchant)
• Cover for service desk (repairs)
• Liasing with colleagues and engineers to optimize operations and the general running of the business
• Represent Vending Sense in a professional manner at all times

Qualifications / Key Skills

• Extremely well organised.
• Customer Service skills
• Good telephone manner
• Excellent communication skills by verbal and written.
• Coordinating and / or controlling busy dayshift operations
• Strong interpersonal / relationshipbuilding skills
• Computer literate
• Strong attention to detail, as will be taking and processing orders as well as coordinating / controlling
• Decision making ability.
• Management ability.
• Ability to priorities.
• Talent for recognizing the opportunities for process improvement.

This role is office based and you should have your own transport or be happy to take public transport.

It is a rewarding but demanding role, and you must be able to work well under pressure whilst managing multiple tasks.

Working hours will be 9:00 - 17:00 / 5 days a week.


Our Purpose:

To create environments that fuel ideas, connect coworkers, and help companies become communities


Our Values:

Quality of Work / Take Ownership / Be Reliable / Be Proactive / Work as a Team / Be Kind / Make it Fun


Salary:
£28,000.00-£32,000.00 per year


Benefits:

• Company events
• Company pension
• Onsite parking
• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Hoddesdon: reliably commute or plan to relocate before starting work (required)

Experience:

• Coordinating: 3 years (required)

Work Location:
In person