Administrator/customer Service - Portsmouth, United Kingdom - Hellenic Grocery ltd
3 weeks ago
Description
Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Learn how to use database systems and technology to deliver great customer care
- Work as part of the sales team to drive positive company sales results
- Help customers register online and process their orders
- Check product availability for customer orders and order or restock items if necessary to satisfy the customer
- Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
- Communicate with customers about their orders, including any delays or changes in delivery
Customer Service Representative Skills and Qualifications:
Basic knowledge in Microsoft Word,Excel ,Photoshop,Shopify Online Shop and any ERP online system will be an advantage
Friendly, Patient, Able to Work in a Fast-Paced Environment, Able to Work as a Team, Attentive to Detail, Able to Work on Deadline, Able to Prioritise Customer Orders, Critical Thinker, Problem Solver, Listening Skills, Accurate Record-Keeping
Salary:
£18,333.00-£19,287.00 per year
Benefits:
- Discounted or free food
Schedule:
- 8 hour shift
Ability to commute/relocate:
- PORTSMOUTH: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
One location
Reference ID:
HG0208
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