Specialist Customer Support Advisor - Nottingham, United Kingdom - Page Personnel Finance

Page Personnel Finance

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working here, you'll have fantastic career progression, the opportunity to work mostly from home if you want to once trained, you'll have access to a state of the art office with a gym, restaurant and coffee shops.

This really is a fantastic, lively andinclusive place to work.

Training 7 weeks mostly in office 9-5.30

Rotating weekly shift patterns (M-F); 09:00-17:30,

11:00-19:30.

11:
some Saturday working with day off in week

Client Details
This multi award winning business are centrally located and offer a huge array of benefits. They have a sociable and fun culture, a diverse population, fantastic training, and clear opportunities to progress your career.

Here, you can work from home mostof the time, spending 2 days per month in the office, or more if you want to.

Description

Have effective conversations with our customers to understand their individual

circumstances and agree on a suitable solution from a range of options that will support
them going forward

Understand regulatory/industry requirements when speaking with customers and ensure

that you remain compliant

By understanding the customers circumstances that led them to financial difficulty, you'll

support, educate and signpost to external support to help set them up for success with
credit going forward

Use your judgement when assessing the right outcome for the customer
Support our customers through a range of challenging and sensitive situations taking

into account any vulnerabilities that may be present

Profile

An excellent verbal communicator
Passionate about delivering great customer service
A natural problem solver focused on getting the right outcomes
Ability to empathise with customers who may be experiencing a difficult stage in their life
Proactive about your own learning and development
A confident and personable individual
A high level of resiliency that equips you to deal with the challenging and sensitive

situations our customers may be facing

Ability to pick up on signs of vulnerability and financial difficulty and be comfortable

exploring this with the customer in a sensitive manner

Job Offer
£24000 starting salary

Excellent benefits package including 25 days paid holiday + bank holidays

Temp to perm role