Claims Handler Finex Claims Operations - Ipswich, United Kingdom - Willis Towers Watson

Willis Towers Watson

Verified Company

Ipswich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Claims Handler Finex Claims Operations

Ipswich, GB

April 13, 2023

We are seeking to recruit a Claims Handler to join our FINEX Team in Claims Operations.

The position will be based in our Ipswich office but will require daily interaction with colleagues in Ipswich, London, Mumbai and other regional offices as well as with our clients and carriers and other external parties involved in the claim journey.

As a Claims Handler, you will be responsible for the delivery of high-quality claims service to Insureds and Clients and internal and external stake holders, ensuring that Key Client Outcomes are delivered in accordance with our prescribed Service Standards.

You will deal with claims relating predominantly to Financial Institutions, providing guidance from first notification of loss to settlement to our Clients and their representatives whilst also liaising with Insurers, Adjusters and Lawyers.

The Role
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Operational Delivery - Client Responsibility
Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through:

Monitoring Key Client Outcome performance and taking appropriate action as required, to deliver against pre-defined service standards
Providing guidance at First Notification of Loss to clients and ensuring accurate and timely notification to Insurers
Supporting Claims Advocates on various Client related issues, including but not limited to the production of accurate and updated renewal information for the Sales team and bespoke reporting / projects for the client
Where appropriate, providing input on corrective action required to meet or exceed client expectation
Monitoring underwriter / reinsurer / service provider performance and taking appropriate action as required, to deliver against predefined service standards
Building constructive client and 3rd party relationships, under the guidance of Claims Manager, Claims Advocate and Senior Claims handlers (including but not limited to client / carrier relationship meetings)
Understanding the Client's business and their requirements (operational and other)
Maintaining awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the Business Unit
Contributing to a continuous improvement culture
Providing input to and referencing the Willis Quality Index, as appropriate and required

Operational Delivery - Claims Handling Responsibility
Accountable for the servicing of an allocated portfolio of moderate complexity claims, to meet or exceed client expectation through:

Notification to insurers / reinsurers on receipt of a new claim advice, responding where required and providing advice to clients, as appropriate
working with Mumbai colleagues in delivery
Management and resolution of client / carrier / internal daytoday queries, seeking assistance as required and from Senior Claims Handlers / Claims Manager / Claim Advocates
Working with the Claims Managers to ensure timely delivery of Key Client Outcomes
Working with external parties to include Loss Adjusters, Surveyors and Solicitors to ensure timely delivery of Key Client Outcomes
Communicating effectively with brokers / advocates to ensure that they chase up market related issues and outstanding broking without delay
Driving forward claims settlements with insurers / reinsurers, based on technical and market knowledge
Ensuring the secure, efficient and auditable handling of client monies
Ensuring that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible preemptive action is taken at an appropriate level to avoid such issues occurring
Supporting the process of client service delivery, adhering to standardised Group policies and procedures and to agreed service standards
Ensuring adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements

Other

Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register.
Contributing to the use and development of inhouse claims handling systems.

The above list is intended to be as accurate a reflection of the role as possible.

However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and / or when circumstances change.

The Requirements

An understanding of the London Markets
GCSEs English and Mathematics
Preferably educated to A level standard or with relevant industry experience
Ideally working towards CII qualification

Skills

Good communication skills
Attention to detail
Ability to organise and prioritise
Ability to work in a team and autonomously; and general willingness to learn and grow both yourself and others