Operations Coordinator - Colnbrook, United Kingdom - The Recruitment Crowd

The Recruitment Crowd
The Recruitment Crowd
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Colnbrook, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Operations Coordinator

Location:
Colnbrook


Hours:
Monday to Friday 5am to 3pm (50 hours)


Salary up to:
£27,000 per annum (dependent on experience)

Our client is one of the leading Road Transport Companies. They operate to the highest accredited professional standards and are anything but the stereotypical transport company.


Key responsibilities:


  • Manage the daytoday operations
  • Coordinate and schedule all transport activities
  • Liaise with drivers and other staff to ensure smooth transport operations
  • Prepare and maintain accurate transport records and reports
  • Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management
  • Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues
  • Maintain an open dialogue with other units' managers so as to organize activities that will enhance the company's general performance
  • Oversee the order process to maintain standard KPIs
  • Providing customer information in addition to other tasks in the field associated with routine operations
  • Ensuring continuous review and improvements of operational processes to ensure accuracy and compliance
  • Manage the fleet of vehicles, including tracking vehicle locations, scheduling maintenance, and ordering parts
  • Coordinate shipments, including booking appointments, arranging transport, and tracking deliveries
  • Provide administrative support to the Operations team, including preparing reports, answering customer inquiries, maintaining customer records and contact information, tracking orders, and resolving issues
  • Reviewing and updating policies and procedures to ensure compliance with industry standards and regulations
  • Ensuring that all vehicles are in good working order and properly maintained
  • Scheduling staff to ensure that vehicles are staffed according to established requirements
  • Resolving any freight issues and acting as an intermediary between the customer and the driver
  • Will have experience and knowledge within the Transport and Logistics sectors
  • Experience customerfacing skills and telephone manners.
  • Great communication skills both written and verbal.
  • Good leadership skills and team worker.
  • Excellent analytical skills
  • Good negotiation skills and excellent decisionmaking ability

Benefits;

  • Free onsite parking
  • EAP for employees at work
  • Employee committee meeting
  • Mental health and wellbeing
  • Sage Benefits
  • Learning and development

Job Type:
Permanent


Salary:
£25,000.00-£27,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Colnbrook, Berkshire: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (required)
  • Administrative experience: 1 year (preferred)

Language:


  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person


Reference ID:
opscordsl3
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