Operation Support Executive - Acton, United Kingdom - First Mile

First Mile

Verified Company

Acton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description
First Mile is London's leading recycling service, helping over 29,000 locations in London.

We need an amazing and efficient person to join the team to help coordinate our drivers and fleet to ensure the operations side of our business runs smoothly.

This is an amazing opportunity for an Operations Support Executive to join our thriving Operations team.

You do not need to have lots of Operations experience but you will need to be organised and great with admin.

The Job

The Operations Support Executive will facilitate the daily function of all aspects of Operations at the First Mile depot on Minerva Road in North Acton.

They will assist the Transport and Service Supervisors in ensuring the smooth running of our fleet and drivers by handling the administrative side of the department.

This role works on a 4 days-on and 2 days-off rota which will include the below working hours
- you will need to be available to work the below specified hours;

18:00 - 04:00

20:00 - 06:00

Duties and Responsibilities

General Duties

Directly reporting to Ops Supervisors on duty
Supporting dispatch and admin tasks
Responsible for relating any issues from drivers regarding trucks/drivers
Sending daily updates to OPS team with events of the shift
Insuring followup between shifts amongst all Support Executives and Ops Supervisors
Holiday coverage for specialist supervisors

Administration

Allocating new customers to existing rounds
Allocating extras and missed collections throughout the day or night
Communicating with drivers to solve issues on the rounds (Recoveries / Customer related issues)
Keeping an accurate log of all issues reported by drivers on the rounds to be communicated to the customer service department
Escalating complaints to OPS Service specialist or relevant Account Managers

Data entry

Keeping an accurate log of drivers and vehicles sent out at start and end of their shifts
Support Transport Specialist with dispatching drivers efficiently (dispatching drivers with the correct vehicle checking on service issues if required by a specialist)
Dispatching drivers alone on weekends
Supporting Service Specialists and Ops Liaisons on investigations into customer issues

Alternative search terms :
Administration Assistant, Admin assistant, Operations Assistant, Logistics assistant, office assistant

Requirements:

Outstanding communication skills able to inform, help and advise.
Organisational skills able to juggle multiple duties and proactively manage the fleet and dispatch
Able to adapt effectively to changing priorities
Excellent understanding of the Microsoft Office package including Outlook, Work and Excel
Ability to stay calm under pressure

Benefits

Enhanced maternity/paternity scheme
Regular company parties and events
Employee recognition at our monthly town hall event
Company pension
25 days holiday (plus bank holidays) as well as an extra day for each complete year of service.
A £60 a month allowance to spend on you. If you want a gym membership, loads of cookies, to pamper yourself or to pay for a flight it is totally up to you.
But most importantly, a fun, positive, collaborate workplace in which you can learn, working for a rapidly growing, multi awardwinning business in a sector that has never been more important.

We are an equal opportunities employer.

What this means to us is that we value diversity and understand the significant benefits of having a diverse workforce, so we welcome all to apply.

Job Types:
Full-time, Permanent

Salary:
Up to £30,000.00 per year

Benefits: