Customer Service - Old Trafford, United Kingdom - PropCall

PropCall

Verified Company

Old Trafford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Role:
Customer Service / Property Assistant (Evenings/Weekends)

Contract Type:
Part Time

Working Pattern/Hours:
Monday (5pm-10pm), Tuesday (5pm-10pm) and Sunday (9am-5pm)

Starting salary:
£10.43 per hour

Company Overview:
PropCall are a specialist out of hours service for the property management industry. We provide telephone answering, remote concierge and CCTV operating services for small and medium-sized enterprises in the property sector.

Working with businesses including residential estate and lettings agents, block management firms, student letting companies and developers, we've already built a glowing reputation in one of the UKs most financially secure and promising sectors.

Job Overview:
Reporting to the Senior Property Manager, the Property Assistant is responsible for providing PropCall's out-of-hours property management service.

The Property Assistant is responsible for providing a high-level and standardised service on behalf of PropCall's clients, in addition to the efficient organization of contractors.

Job Level:
Line Worker

**Key Responsibilities:
- *

Handling PropCall's outofhours calls.
Triaging caller requests and assisting to resolve emergency maintenance issues over the phone where possible.
Administering the accurate and informative recording and processing of calls.
Providing a high level of customer service to all out of hours calls.
Organisation of contractors.
Administration of the online maintenance system.
Regular CCTV monitoring.

**Preferred Skills & Education:
- *