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Service Controller - Peterborough, United Kingdom - RSD Recruitment

RSD Recruitment

Verified Company

Peterborough, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Controller

Peterborough, UK

26,000- 32,000 per annum

Full time

Main Purpose of the Role:

The main purpose of this central role for the organisation is to ensure all correct work practices, procedures and safety precautions are followed at all times to ensure a world-class service to the customer is provided.

This demanding customer facing role will see you assess job priorities and assign them accordingly to the Field Service Engineer team.

You will need to make sure that work is carried out on schedule and liaise closely with the Depot Manager and the Sales Department to give feedback on service planning and overall performance.

Additional responsibilities of this role include such activities as recognising the training needs of your team, developing your staff, mentoring, and providing career coaching; motivating your staff, individually and as a group; understanding and supporting diversity; and establishing an effective and efficient team.

Duties:

Build strong and positive relationships with customer (and on occasion face to face)
Meet and exceed customer expectations whilst maintaining profitability.
Answer all incoming calls efficiently (answer with confidence in yourself, in your colleagues and in your Company and take ownership of those calls)
Liaison with Watling parts department to order parts required for workshop tasks
Liaison with service supervisor on efficient use of service engineers
Responsible for ensuring service engineers are efficiently and effectively used to keep machine downtime in the depot to a minimum
Responsible for the efficient and accurate raising of service job cards and sublet numbers
Responsible for ensuring the customer is kept fully updated regarding machine repair work and/or additional work requirements
Responsible for the efficient and accurate raising of warranty claims to JCB in conjunction with warranty team
Responsible for the efficient and accurate invoicing of internal accounts
Responsible for ensuring workin progress is kept to a one month minimum

Essential:

To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone

Teamwork, ability to work confidently within a group and on own initiative
Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
Drive and determination to get things done, make things happen and continually looking for better ways of doing things
Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
Commercial Awareness, ability to understand the commercial realities affecting the organisation
Flexibility, ability to adapt successfully to changing situations and environments
Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

Personal Attributes:

Capable of delivering results under pressure and to strict deadlines
Quality focused
Honest, reliable, trustworthy, good time keeper
Ability to be professional, cheerful, cooperative at all times
Ability to be motivated and customer focused

Benefits:

Attractive rates of pay
Pension scheme
22 days paid holiday + bank holidays + 1 day for every 5 years completed service
Contributory medical insurance scheme
Death in service company life assurance
Merchandise purchases at cost
Sickness scheme
Childcare voucher scheme
O2 Employee benefits
Private medical health
Occupational health
Learning and development programmes
Career progression