Bed and Breakfast Manager - North Stainley, United Kingdom - POSTIFY LIMITED

POSTIFY LIMITED
POSTIFY LIMITED
Verified Company
North Stainley, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Bed and Breakfast Manager vacancy

5 Star rated accommodation (AA, Visit England, Tripadvisor, Travellers' Choice)

Year on year award winning team

Based in North Yorkshire, on the edge of the Yorkshire Dales

Holistic, operational hospitality role, covering front of house, breakfast preparation and managing a housekeeping team

Are you an exceptional hospitality manager or supervisor seeking a management role in a glorious setting?
This is a rare and special opportunity within a prestigious group of businesses, in a picture-perfect setting.


Immaculately presented, this luxury B&B is situated in the grounds of a Grade II* listed hall offering a sophisticated and stylish ambience to its guests.


The role holder will be responsible for managing a small team who provide housekeeping and breakfast services of the highest standard to guests who return time and time again.


In short, our client is looking for someone who can uphold the 'wow factor' that the team has worked so hard to create, with the autonomy to bring new ideas to the table.


Our client has a long and consistent history of winning industry accolades and awards, which reflects their tireless commitment to providing the warmest possible welcome, the very best facilities and exemplary customer service.


This truly is a wonderful opportunity for an experienced hospitality manager or supervisor to continue the excellent work of the team and to elevate those standards in their own way.


What we can offer you

  • A salary of circa £30k per annum
  • Group Life Insurance of 4 x the annual salary
  • Private Health cover for the incumbent
  • 25 holidays per year, plus bank holidays
  • Fantastic career progression opportunities within the Group

About the role and what we need from you

  • This is a position of responsibility, and the role holder will be a key component of the management team, helping the Group to deliver against its wider leisure objectives and business plan.
It involves managing team performance, motivating colleaguesand developing individuals to achieve their full potential.

  • Our client wants its guests to be wowed by the level of customer care to encourage them to return year after year.

The main duties of the role include:

  • Managing an eight bedroom B&B, maximising bookings and ensuring that it meets the highest possible customer service and accommodation quality standards.
  • Playing the lead 'front of house' role, planning all guest care and supervising the housekeepers and the breakfast routine as required.
  • Handling all guest enquiries and sales, taking card payments and drawing down monies from aggregator sites, whilst keeping the CEO informed of occupancy rates.
  • Provision of other services to guests, such as packed lunches and assistance in booking tours, theatre tickets and restaurants.
  • Seeking feedback from guests after their stay, encouraging them to post a review on and ensuring that it informs the overall customer experience proposition in the future.
  • Managing all food, toiletry and laundry supplies.
  • In conjunction with the Group Sales & Marketing Director, managing the continued development of the B&B's marketing strategy.
  • Promotion of the B&B on selected aggregator accommodation websites, and via regional and national tourist organisations.
  • Forging relationships with locally based companies to encourage their staff, customers and suppliers to stay at the B&B, and identify local attractions to agree joint promotional activities.
  • Ensuring that all parts of the premises are well furnished and maintained at all times.
  • Coordination of scheduled maintenance tasks and general repairs with the Property Manager.
  • Working with the Health & Safety Manager to ensure a proactive, preventative approach to Health & Safety.
  • Following a suitable programme of continuous professional development, supported by the Group CEO
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