Assistant Customer Service Supervisor - St Albans, United Kingdom - Hertfordshire CC

Hertfordshire CC

Verified Company

St Albans, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Advert Information Job Title**:
Assistant Customer Service Supervisor

Location:
St Albans

Starting Salary:
£23,500 with the opportunity to progress to £25,979 per annum (pro rata for part-time)

Hours: 25.5 hours per week

Contract:
Permanent

Hertfordshire's libraries are more than collections of books.

They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing.

Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.

All of which means today's Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager.

To support the delivery of the Inspiring Libraries 10-year strategy.

You will have the skills and abilities to support the Library Manager to actively supervise the team at St Albans Library, including staff timetabling, training and development.

You will also support the Library Manager with statistic and financial data, Health & Safety as well as act as the senior on duty as and when required.

You will have the ability to compile, maintain and provide effective returns for monthly statistical information.

You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required.

We look for people who are friendly, confident, and outgoing. You will have excellent communication and admin skills and you will be passionate about providing great customer care.

You will also be confident in leading a team and be able to complete tasks quickly and accurately.

Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.

Closing Date: 5th May 2024

Interview Date:
TBC May 2024

For an informal discussion and more information please contact
:Marco Peveri or Becky Searl on

Additional Information Diversity**:
We are an inclusive employer and value a diverse workforce

Benefits of working for us:

Flexible Working Arrangements (depending on the role)
Excellent Career Development
Salary Exchange for Additional Benefits
Excellent Pension Scheme with Employer Contributions
Shopping Discounts
Support Groups & Wellbeing Schemes

English Fluency:

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

Further information about the legal requirement can be found here.

Job Reference:
HCC25430