Helpdesk Administrator - Birmingham, United Kingdom - Multi Trades Recruitment Limited

Multi Trades Recruitment Limited
Multi Trades Recruitment Limited
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests.

You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to customer calls.

Additionally, you will assist in planning both planned preventive maintenance (PPM) and reactive work.

  • Monday
  • Friday
  • 9.00am pm
  • Weekly Pay
- £12.50 p/h

  • Fixed term contract 6 Months (Permanent roles available after)

Duties & Responsibilities:


  • Input and prioritize service requests from users using verbal and electronic communication methods.
  • Dispatch reactive work orders and ensure their timely completion.
  • Prepare and issue planned maintenance work orders.
  • Close out planned maintenance work orders efficiently.
  • Assist in maintaining workflow records and filing systems.
  • Assign tasks to subcontractors, monitor their progress, and follow up on their work.
  • Input and retrieve data accurately and efficiently on a daily basis using computerized systems within the helpdesk, generating necessary information and reports as required.

Qualifications:


  • Previous experience in data inputting and helpdesk operations is essential.
  • Excellent communication skills, including verbal and written proficiency.
  • Strong organizational and multitasking abilities.
  • Confidence and patience when dealing with customers and service teams.
  • Proficiency in computer systems and data entry.
  • Ability to work in a dynamic and fastpaced environment.

Pay:
£26,000.00 per year


Schedule:

  • Monday
to Friday


Work Location:
In person
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