Customer Service Representative - Rotherham, United Kingdom - Trelleborg Sealing Solutions (TSS)

Trelleborg Sealing Solutions (TSS)
Trelleborg Sealing Solutions (TSS)
Verified Company
Rotherham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Full time
Description

Customer Service Representative (Full-time 12-month contract):


  • Here at Trelleborg Sealing Solutions, in Rotherham, we are proud to manufacture _
    _Orkot bearings__ and _
    _wear rings__. _Orkot_ is the world's leading brand in composite bearing material for wear resistant bearings under high load. With over 60 years' experience in composite bearings, our Rotherham facility provides a full service, from engineering concept to delivery of a bearing solution for specialist markets such as marine, hydro & tidal power._


We have a full time, temporary vacancy for a Customer Services Representative at our Centre of excellence site in Rotherham, South Yorkshire, United Kingdom.


This is a fixed term, 12-month contract and we are looking to appoint immediately.

The hours of working Monday to Thursday 8.30am until 5pm and Friday 9am until 12pm
(38 hours) - flexi time is available
:


What be you'll doing?:

Your role is essential to our organisation.

As the face of our company, you will act as an ambassador for our brand; providing product/service information, handling queries relating to orders and quotations and resolving any emerging problems that our customers might face, with accuracy and efficiency.


Typically, this will involve:

  • Supporting the information flow between Customers and Manufacturing on technical and marketing aspects.
  • Acting as a key link between Customers and Manufacturing to support demand and capacity planning.
  • Process new part orders
  • Take ownership of customers issues and follow problems effectively through to resolution.
  • Request for quote (RFQ) responses
  • Lead time enquiries
  • Early warning of late delivery
  • Work with the Planning team to ensure that orders are aligned to suit available capacity.
  • Providing accurate, valid and complete information to customers.

What we need from you?:


To be successful in this role, you will:

  • Educated to GCSE level in English and Math's (Grade C/ 4 or above) or equivalent qualification.
  • Hold a relevant and recognised professional qualification in Customer Services (desirable)
  • Have a high level of professionalism with a pleasant, positive and "peoplefirst" attitude.
  • Possess proven customer support experience, minimum of 2 years.
  • Possess strong phone contact handling skills and active listening skills.
  • Strong IT skills
  • Demonstrate the ability to define problems, collect necessary data and establish facts.
  • Be customer orientated, with the ability to adapt/respond to different types of characters.
  • Be able to demonstrate excellent communication skills.
  • Be comfortable with multitasking and prioritizing workload.
  • Be capable of managing your time effectively, whilst working in a fastpast environment.

We offer great benefits in return:


  • An attractive and competitive salary
  • Flexible onsite working.
  • Non contractual bonus system linked to organisational performance.
  • Holiday entitlement of 25 days per, plus bank holidays.
  • Group pension scheme
  • Life assurance scheme (4x annual salary)
  • Employee assistance program with remote GP, nutrition and wellbeing app, physio and counselling support
  • Discounted Costco Wholesale membership
  • Free fruit & hot drink vending
  • Mental Health First Aiders


We are an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business.

The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.

**Our people are shaping industry from the inside. If you have the relevant experience and are excited about this opportunity, we'd love to hear from you
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