Customer Service Representative - Hampshire, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

Hampshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Barclays:

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Business Area: Barclays:

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Place of Work: Hampshire
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Contract Type: Permanent
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Hours: 40
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Context
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Customer Service Representative
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Hampshire
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Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don't advertise our salaries, you won't be disappointed
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To carry out and complete tasks ensuring the operation of the 24x7x365 Service Centre effectively and efficiently deliver Helpdesk services, ensuring high levels of customer satisfaction are achieved.
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Key Responsibilities
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Ensure all jobs are processed in line with the agreed SLA's and priority response times
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Administer the MyMCS system, ensuring information is correct and kept up to date
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Liaise with site-based contacts to ensure jobs are closed off in a timely manner
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Ensure the customer is kept aware of the progress of a job and any reasons for delay.
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Professional and personal competencies/qualifications
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Outstanding active listening skills
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Ability to effectively communicate at all levels both verbally and in writing
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Data input accuracy and speed
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Excellent customer service orientation with a good understanding of customer complaint handling
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Confident and assertive telephone manner.
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ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
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Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
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ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
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If you have any further queries regarding this role, please contact the Resourcing Team on
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Please click on the following link for more information on this role:***
ISS is proud to be a diverse and inclusive employer.
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ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
*****Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.