Connected Retail Assistant - London, United Kingdom - Ralph Lauren

Ralph Lauren

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Overview

As the industry is going through continued unpredicted change, and the needs of our consumers are continuing to evolve day by day we need to position our business, to win in digital & own the direct to the consumer experience through connected retail.

By digitalizing our in store consumer proposition & elevating our in store experiences we'll be able to commercialise this key growth driver for the business.

The role itself will be critical in delivering this vision, working cross functionally with stores, store operations, technology, NSP and digital commerce teams to ensure solutions are delivered and individual tools outperform their sales target.

Essential Duties & Responsibilities

RELEASE & TESTING:

Support with testing of new release & functionality to identify bugs & incorrect flows and record these in line with the tech department cadence.
The team member will need to manage the documentation of all bug reporting. Partnering with technology counterparts to understand next steps & estimated resolution time. The individual will need to keep the Connected Retail manager abreast of updates.
The team member will also be responsible for keeping up to date the test scripts used for step by step business end user testing.

ADOPTION & ENGAGEMENT

This role will be instrumental in supporting with the communication of the Connected Retail vision, acting as an ambassador for program and sharing the benefits with team members in store to support with "buy in & adoption"
For technology to work affectively a key a key part of your role will be coaching our teams on our new instore digital selling tools and the selling ceremony that accompanies these tools. This will be through a mix of remote zoom session & in person training.
In partnership with the regional teams begin to identify & coach a cohort of experts in stores by region who can keep the vision and understanding alive once corporate step back from a roll out to maintain phase. Foster partnerships with these key allies to ensure new starters are inducted and know how to use all connected retail initiates.
Be a key point of contact for the store when they have issues or unclear on processes in conjunction with our retail operations team.
Support with communication to store around engagement & performance of endless aisle through our store communication tool.

FEEDBACK & OPTIMISATION

You will need to capture feedback from our teams and our consumers about how the technology is being adopted and capability enhancements, validate these with a crosssection of the population and then record these proposals in the intake process.

PROCESS MANAGEMENT

You will be involved in supporting the rollout tracker and critical path documentation. Ensuring that all predeployment activities are completed on time including details of the communication plan.
You may also be involved in the planning & deployment of new Omnichannel services to stores, partnering with retail operations and area field teams to ensure the new services have landed correctly and are being fully optimized.
Support with raising & tracking purchase order numbers in our internal accounting system, for costs relating to rollout activities.

REPORTING & ANALYTICS

You will be responsible for pulling together the weekly & monthly reporting relating to Connected retail performance. This will cover financial, assortment, usage & journey optimization metrics.
With these data sets you'll also need to identify and report on areas of further growth through such means as training, recognition, sharing bestinclass practices or engagement.
Where need support with meeting cadence e.g. PowerPoint presentations or analysis

Experience, Skills & Knowledge