Customer Service Executive - Kingston upon Hull, United Kingdom - IPL Plastics

Description

IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business. As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed to running our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities. We employ over 2,500 people in 20 manufacturing facilities, 2 corporate & sales offices and 3 R&D facilities across Canada, China, Europe, and the United States.

The
Customer Service Executive is a key position reporting into the Customer Service Manager.


The target customer base is major UK retailers and distributors of garden and home products including the Grocers, Sheds, Discounters and large Garden Centre chains.
This is a fantastic opportunity to join a growing company.


What are we looking for?

Working within the Customer Service Function our customers will be your priority, ensuring that the customer experience is a pleasure from beginning to end.

You will be an experienced Customer Service assistant with a passion for providing a great service.

• Full order management
• Processing orders through to dispatch

• Account Management

• Documentation, delivery dates, general enquiries
• Credit note issue
• Keeping customers updated
• Production Planning

Key skills

• Computer Skills
• Excel
• Excel

lent Customer Service skills

• Excel

lent interpersonal skills

• Can work under pressure
• Prioritisation skills
• Able to work as part of team

What's in it for you
Competitive salary

Up to 7% matched contribution pension

4 x life cover

Free parking

Employee Assistance provider

Free food in canteens

Company events

Development opportunities


Job Types:
Full-time, Permanent


Salary:
£20,000.00-£22,000.00 per year


Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Onsite parking
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Kingston upon Hull, HU9 5PE: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Work Location:
One location