Customer Service Representative - Rotherham, United Kingdom - Rotherham Metropolitan Borough Council

Rotherham Metropolitan Borough Council

Verified Company

Rotherham, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Directorate:
Finance & Customer Services

Permanent, 37 hours per week, full-time / part time

This is an exciting time to join our Customer Services team at Rotherham Council.

The way we deliver our services is changing - our customers want to be able to 'self-serve' at any time of day or night and have access to what they need at their fingertips.

We are working hard to make this happen, delivering high quality customer service to a wide range of people with differing needs and preferences 24/7, 365 days a year.

Regardless of how our customers chose to contact us, (telephone, face to face or online) we want to ensure that everyone experiences the same excellent service.

We are looking to recruit several Customer Service Representatives to help us continue our journey.

You will be an excellent communicator and be comfortable and confident in assisting and supporting customers to access services online.

You will be able to work flexibly and be approachable, friendly and highly organised.

Above all you will be passionate about our services, our ambitions and most importantly our customers.

We operate within the Council's Location Policy, offering a flexible approach to working with the option of working between our Riverside House office and home.

We provide you with full training and 22 days per year annual leave (pro-rata for part time hours).

Please note interviews will take place week commencing 25th March 202- Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

_For further information, please visit our _website_._