Call Centre Agent - Newcastle upon Tyne, United Kingdom - Vision Glasgow

Vision Glasgow

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities:

Answer inbound calls and provide appropriate information to assist the customer with their insurance claim.
Follow up with customers to ensure their satisfaction with our service and prompt resolution of their concerns.
Handle customer complaints in a professional manner and promptly.
Follow communication procedures, guidelines, and policies established by the Company.
Maintain an excellent first impression with customers, colleagues, and the public.
Perform other duties as assigned.

Experience:

Previous customer service experience preferred (12 Years)
Familiarity with call centers preferred (required)
Knowledge of customer service fundamentals (Prospecting, Listening, Saying No, Time management, Problem solving) preferred
Basic computer skills required (Microsoft Office Excel Word Google)
Ability to multitask and work in a fast paced environment while maintaining a positive attitude.

Vision Glasgow is an Equal Opportunity Employer that recruits qualified applicants without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry or citizenship, disability or any other class protected by law.

Salary:
£20,642.00-£22,504.00 per year

Benefits: