IT Technician - Portsmouth, United Kingdom - Hythe Group Ltd

Hythe Group Ltd
Hythe Group Ltd
Verified Company
Portsmouth, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

First Line IT Support Technician


Reporting into the Group Head of IT, we're looking for a highly motivated First Line IT Support Technician to be the first point of contact for employees across the business and to provide support on a range of IT equipment, software and hardware.

The role is also supported by a third party managed service.


Hours:

37.5 hours per week, Monday to Friday.


Pay:

Full time salary is between £22,000 - £25,000 per year depending on experience.


Duties:


  • Provide 1st line support to all users across the organisation, logging all Incidents and Service Requests accurately and resolving in a timely fashion.
  • Supporting all company owned technology including desktops, laptops, printers, software and mobile devices
  • Setting up new starters and issuing IT equipment
  • Triage Incident and Support requests and escalate to the appropriate 3rd party support function and oversee the resolution keeping internal staff updated
  • Providing advice and guidance to staff on the use of IT systems and software, translating technical information into easily understood language
  • Installing, testing and configuring appropriate software and functions according to specifications
  • Maintaining general tidiness of the workplace in the interests of health and safety
  • Promote IT best practice and security awareness
  • Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets
  • Managing returns of IT equipment and IT asset disposals
  • Provide IT support on small projects and office/desk moves
  • Provide IT support for any internal or external events including setting up and testing equipment

Essential requirements:


  • Aptitude for IT
  • Excellent communication, organisation and prioritisation skills
  • Good working knowledge of Word, Excel and Microsoft Office
  • Experience of using webbased systems

Location:

Portsmouth


Job Types:
Full-time, Permanent


Salary:
£22,000.00-£25,000.00 per year


Benefits:


  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Portsmouth: reliably commute or plan to relocate before starting work (required)

Experience:


  • IT support: 1 year (preferred)

Work Location:
In person
More jobs from Hythe Group Ltd
See all jobs of Hythe Group Ltd