Credit Specialist- - Preston, United Kingdom - Origin Multilingual

Origin Multilingual

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Credit Specialist / Collections

Location:
Preston - Office Based

Permanent

£19,000 per annum with progression to £20k ( + monthly Bonus Opportunities, £23k OTE)

Client Profile:

Origin Multilingual is proud to announce, we are searching for a
Credit Specialistto join an industry leader in Finance sector.

This opportunity is offered on a full time and permanent basis Monday to Friday and is based on out clients officein Preston.

Key Purpose

The representative will be dealing with inbound and outbound calls daily basis to ensure a top quality service for existing and new clientele.

You will be in charge of adding value to each customer who calls as well as having expert product knowledge.

Key Responsibilities:

Answering & making calls from existing and new clients
Proactively dealing with all queries relating to the business
Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams
A professional approach with the ability to build rapport with each customer
Demonstration extensive knowledge on all our product ranges
Facilitating calls from B2B and B2C
Account management
Translating customer correspondence
Project Management
Timely escalation management (internal & external)

Personal Specification

English fluent to business level
Selfmotivated, with a 'can do' attitude
Attention to detail with high level of communication skills is essential
Computer literacy
A passion to deliver the highest quality for our clients customers
Negotiation skills & conflict resolution
Dispute resolution
Delivers expected results, meets KPI's
Project management
Sufficient mathematical knowledge, required for their particular role

There are 2 shift patters available:

Shift Patterns (37.5 Hours per week)

Monday
Friday The core business hours are 8:00am 8:00pm (business hours of operation; both early and late shifts required) of which you will be doing 1 of these shifts, just to clarify you will not be working form 8 till 8.

Monday - Friday -12:30pm - 8:30pm&2:30pm - 10:30pm

There is also an option of a 4-day working week which can be fully explained in the interview.

Shift Premium: Hourly rate + 10% extra between 5:30pm 8:00pm
Shift Premium: Hourly rate + 20% extra between 8:00pm 10:30pm