Customer Service Apprentice - Leeds, United Kingdom - Height Lift & Shift Ltd

Description

Job Summary

Are you interested in starting a career in customer service? The HLS team are delighted to be growing again and now looking for a trainee to join their team.

Do you have a confident telephone manner and are able to connect easily with others? We have a fantastic opportunity to work with one of the UK's leading working at height and manual handling specialists.

We are keen to support an apprenticeship and are happy to discuss this option in more detail.


Who Are HLS?

Height Lift & Shift is a rapidly growing SME at the forefront of their field in providing equipment to help clients eliminate ladders and steps from their operations, improving the safety of their workforce and helping them to achieve improved productivity.

Responsibilities and Duties

So What Will You Be Doing?
As a trainee, your primary responsibility will be to support the service and accounts teams with administration of our customer records and service bookings


Responsibilities will include:

• Purchase invoice processing
• Sales invoice processing Repair quote processing
• Repair quote processing
• Repair order processing
• Planned Maintenance visits processing
• Maintenance of customer records
• Maintenance of supplier records
• Timely and accurate maintenance of company records
• Provide general assistance to other members of the team where necessary

You will work closely with the service team to create build long-term relationships with existing accounts as well as with suppliers.

Who Are You?

To be successful and happy in your job with us you need to be determined, positive, outgoing and totally committed with a great sense of humour You will have engaging communication skills enabling you to connect easily with people over the telephone, have exceptional writing, grammar and spelling skills, and be brim full of ideas on how we can engage with our clients and prospects.

We do not expect you to have a great deal of experience but do expect you to have the energy and enthusiasm to learn and develop in this role.

As a true team player, you have a willingness to assist in all aspects of the business if required.

You will have excellent written and verbal communication skills.


Benefits

What We Will Offer You in Return:
Hours

• Full product and industry training
• Ongoing sales, marketing and administration skills training
• Full team engagement where input will help us achieve our ambitious growth plans
• Free parking

• Excellent career progression

• We are looking for a permanent member of the HLS team

Salary:
£7.50-£10.00 per hour


Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Referral programme
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus

Work Location:
In person