Desk Based Project Coordinator - London, United Kingdom - Spitfire Network Services Ltd

Spitfire Network Services Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Spitfire was founded in 1988 in London; the company specialises in providing Telecoms and IP Engineering
Solutions to a wide range of small and medium sized businesses. Spitfire is an owner-managed business with its
own network infrastructure and established offices in Stockwell, London, and the West Midlands. Spitfire has
grown from a start-up to a business with £23m turnover, over 5500 business customers, and 100 members of
staff. This clerical role is working primarily within the busy Accounts Department.

We are currently seeking a
Desk-based Project Coordinator to join our busy Provisioning & Project Management
Team here in London. This is a fantastic opportunity for someone who is looking to use their skills as an enthusiastic
self-starter who will take ownership of projects with ability to work with a large level of autonomy

Location:
London, SW9

Hours: 08:00 - 17:00; 08:30 - 17:30 Monday to Friday, 40 hour week

Start Date:

ASAP

The Role:

Take ownership of projects regarding the provision of internet services and telephone systems on behalf of

- the Provisioning and Project Management department

Work with Spitfire departments to deliver projects on time and to the customer's requirements.
Work to build relationships with customers by delivering excellent customer service including timely and

- regular KCIs.

To liaise directly with customers and partners regarding the programming of phone systems and handsets (as

- relevant) and the confidence to converse with them on the technical requirements of the project.

To interact with engineers, IT partners, 3rd party suppliers and clients in a professional manner.
To take ownership of all projects assigned to you and remain fully involved until completion.
To assist with all adhoc projects as requested

Experience & Capability:

Some experience or desire to work in administration
Prepared to drive events and make things happen
An enthusiastic selfstarter who will take ownership of projects with ability to work with a large level of

- autonomy

Excellent written and verbal communication skills with a strong customer service focus
Demonstrate the ability to provide professional and friendly customer service.
The ability to liaise and build relationships telephonically as well as face to face is critical
Strong attention to detail is essential
Ability to build relationships both internally and externally
Highly organised with strong time management skills with the ability to work within strict deadlines
Willingness to go above and beyond
Enjoys working with technology

Specific Responsibilities

To provide complete administration on projects
Deskbased SIP and PBX project coordination ordering of services, sending out configuration spreadsheets,

- organising installation dates, number porting, arranging engineer visits, testing installed services

Keeping the customer informed as the project progresses and updating with delays, timescales etc
Produce Job packs for installations
Liaising with internal departments regarding projects
Arranging equipment deliveries
Updating the inhouse customer database with all information regarding orders
Arranging billing and invoicing of projects upon completion
Updating the intranet with new projects and adding new extensions
Producing spreadsheets as required
Handset and extension Addons
Process management
General administration
To assist with all adhoc projects as requested
To complete and pass the internal CCNA stage 1 qualification

Benefits of Working at Spitfire

We believe that everyone plays a part in contributing to the success of our business, and therefore we are

- dedicated to the personal and professional development of all of our employees

Our offices are modern and open plan, providing a safe and comfortable working environment
We also provide Permanent Health Insurance after two years continuous employment
There is a gym next door for which Spitfire employees do not need to pay a joining fee

-
if you meet the minimum requirements and we will get back to you
- for an initial conversation before scheduling the first interview.