Customer Loyalty Advisor - Chiswick, United Kingdom - Berry BMW
Description
Berry Chiswick is looking for a Loyalty Advisor.Your role
As a Loyalty Advisor for Berry Group, you'll have the exciting opportunity of working across both BMW & MINI with the aim of keeping our customers loyal to a fantastic brand.
Working within a friendly team, you'll be responsible for contacting your own segment of customers at crucial points within their finance agreement whilst maximising every opportunity to win them back.
Day-to-day responsibilities include:
- Making customer appointments and working closely with the Sales Teams
- Creating and maintaining your own campaigns
- Keeping accurate customer records
- Working to achieve your set KPIs
Your profile
- Proven experience within a customerfacing role and providing great customer service.
- Strong IT literacy skills as well as excellent interpersonal and organisational skills.
- Great team player with the ability to work under pressure and to tight deadlines.
- Ability to demonstrate excellent attention to detail, communication skills and willingness to learn and develop.
- Ideally hold a full driving licence.
Job Types:
Full-time, Permanent
Salary:
£24,030.04-£28,432.63 per year
Benefits:
- Company events
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
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