Service Administrator - Bury St. Edmunds, United Kingdom - Busy Bee Recruitment

Busy Bee Recruitment
Busy Bee Recruitment
Verified Company
Bury St. Edmunds, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Hours:
Monday - Friday 8:00am pm


Reward:
£25,000 + Bonus options


Start:

ASAP
Benefits: 20 days holiday plus standard BH, extra days holiday starting from 1 year of service up until 5 years' service, Vehicle discounts, pension, wellbeing options, PPE provided for all workwear, cycle to work scheme, up to date technology


Reference number:
AD/Req/003419

Are you a highly organised office professional that has worked in the automotive sector previously or has the desire to join a local automotive company within the Service department?


Duties:


  • Advising customers about necessary service for routine maintenance
  • Updates customers about inspection results and make recommendations for repairs
  • Preparation of invoices after service and repairs are completed
  • Provide information to technicians on vehicle problems
  • Dealing with customer complaints
  • Diary management and making appointments for customers
  • Meeting and greeting service customers
  • Giving customers advise on how to retain value in their vehicles
  • Providing estimates for service and repair costs
  • Taking customer payments
  • Providing updates to customers via telephone on their service
  • Ensuring that vehicles are parked in correct collection bays
  • Keeping service menus and pricing guides up to date
  • Answering a busy telephone
  • Keeping the service area clean and tidy

Skills and Experience Required:


  • Previous automotive experience desirable (either sales, reception, or service)
  • Confident telephone manner
  • Ability to use various computer systems with ease
  • Confident at multitasking
  • Able to cross sell and upsell when required to assist team sales targets
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