Service Transition Administrator - Chippenham, United Kingdom - SSS Public Safety

SSS Public Safety

Verified Company

Chippenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a
Service Transition Administrator.
Secure Solutions & Services (SSS) is a major software and managed services provider to the Emergency Services marketplace.

We pride ourselves on being innovative and our integrated portfolio of solutions is testament to the continued investments we make.

Purpose of the role:

This is a hybrid role working at our offices in Chippenham and working from home.

This role sits within SSS providing the core IT services that support our company and our customers, in particular Service Design and Transition control in accordance with the requirements of the ISO standard.

The role will ensure that Projects are successfully Transitioned into the Support arena and is applied and maintained in line with the ITIL Framework and ISO

This role involves both process and co-ordination skills and will be pivotal in ensuring adherence to process, identifying improvements that will be addressed via the Continuous Service Improvement Program (CSIP).

This is a fast-paced environment, so it is essential that you are able to manage a changing list of priorities.

We are looking for:

Minimum of 2 years' demonstrable experience of administering and delivering Service Transition within a 24*7 mission critical environment OR minimum of 4 years' experience in other service management functions with considerable exposure to and/or training in Service Transition.
Good customer facing, communication and negotiation skills.
Proficient in the use of MS Office products.
Able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets.
A Level or equivalent experience.

Why work for us:

We aim to offer an inclusive and great place to work. We are passionate about building diverse teams and celebrating individuality.

We love seeing our people grow and develop their careers and in return we reward talent with competitive salaries and great benefits.

When you choose a career with us you also get access to a wide range of excellent, highly competitive benefits such as:

Career progression
23 days holiday (rising to 27) with the opportunity to buy extra leave
Flexible/Hybrid/Remote working (depending on the role)
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology
Company contributory pension scheme, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, two weeks paternity pay and plenty more

We pride ourselves on being innovative and our integrated portfolio of solutions is testament to the continued investments we make.

Our solutions encompass Control Rooms and Contact Centres, Integrated Communications, Digital Evidence Management, Records Management, Duties Management and full-lifecycle Device Managed Services supported by 24/7 field engineering and support services.

Job Types:
Full-time, Permanent

Salary:
£26,000.00-£30,000.00 per year

Benefits: