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  • Dispatch Manager - Belfast, Northern Ireland, United Kingdom - JR United Kingdom

    JR United Kingdom
    JR United Kingdom Belfast, Northern Ireland, United Kingdom

    1 week ago

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    Description

    Safely returning completed luxury watches to their owners requires precision and responsibility.

    Luxury Watch Repairs is a trusted name in the industry, working with top brands and clients worldwide.

    Dispatch Manager Role

    We are seeking a highly organised Dispatch Manager to oversee the final stage of our watch repair process.

    No prior experience in dispatch or watches is necessary - we provide full training for the right candidate.

    The ideal candidate will have exceptional attention to detail, be organised and reliable, possess strong admin skills, and maintain a professional approach to customer service.

    • Packaging and dispatching high-value watches with security and presentation in mind
    • Ensuring accurate paperwork (service reports, receipts, etc.) accompanies each watch
    • Logging dispatches, tracking deliveries, and maintaining up-to-date records
    • Collaborating with admin and workshop teams for smooth handovers
    • Handling customer inquiries regarding dispatch, delivery, and aftercare
    • Proactively identifying and resolving issues before they escalate

    Key Requirements

    • Exceptional attention to detail for accuracy
    • Organised and reliable approach
    • Strong admin skills for documents, records, and systems
    • Professional and calm customer service approach

    Nice to Have

    • Experience in dispatch, logistics, or a similar role
    • Background in luxury retail, jewellery, or customer-facing environments

    What We Offer

    • Full training in luxury watch handling and dispatch
    • A stable, full-time role in a supportive company
    • The opportunity to work with exceptional products
    • A respectful workplace valuing precision and people
    • Growth opportunities within the business

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