Customer Service Advisor - Nottingham, United Kingdom - Durrants

Durrants
Durrants
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Advisor - £26,000 - £28,000

  • Investigate and analyse customer concerns, providing accurate and timely responses.
  • Collaborate with internal teams to address root causes and implement corrective actions.

Communication:


  • Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
  • Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.

Documentation and Reporting:


  • Document all customer interactions and escalations, maintaining accurate records.
  • Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.

Customer Satisfaction:


  • Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
  • Proactively seek feedback from customers to identify opportunities for improvement.

Qualifications and Skills:


  • Strong communication skills, both written and verbal.
  • Excellent problemsolving abilities with a keen attention to detail.
  • Ability to work collaboratively in a team environment.

Job Types:
Full-time, Permanent


Benefits:


  • Company car
  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Sick pay
  • Work from home

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends

Experience:

- customer service advisor: 1 year (required)


Work authorisation:

  • United Kingdom (required)

Work Location:
In person
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