Dtu Administrator/outpatient Receptionist - Headington, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Headington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Band 3 DTU Administrator/Outpatient Receptionist

37.5 hours per week

We are looking for an enthusiastic and motivated individual to join our administrative team within the Day Treatment Unit.

This post would suit someone who particularly enjoys a patient facing role as a key element involves welcoming and dealing with patients visiting the unit to receive their treatment and providing admin support to the clinicians.

The postholder will also provide support for Outpatients Reception.

Back office responsibilities include updating EPR ensuring all appointments have been booked. You will need to possess good communication and interpersonal skills, be proactive and be a good team player.

If you would like to make a positive contribution to a patient's care experience,then we would like to hear from you.

Back office responsibilities include updating EPR ensuring all appointments have been booked. You will need to possess good communication and interpersonal skills, be proactive and be a good team player.

If you would like to make a positive contribution to a patient's care experience,then we would like to hear from you.

To be a member of the Day Treatment unit (DTU) and provide a comprehensive administrative support to the DTU nurses and service based at the Churchill Hospital and efficiently managing the processes underpinning the service: management of our databases (EPR, ARIA) chemotherapy delivery across day services, helping with patient queries and booking transport.

The postholder will also be required to provide receptionist and administrative support for the main Outpatients Desk in the Cancer Centre.

Be able to have sensitive and compassionate manner with patients and relatives who are in relative states of emotional distress in view of delicate nature of the disease.

The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.

Responsibilities:

Administrative support (DTU)
Use EPR to capture all patient activity on a daily basis within DTU; this includes being able to complete waiting lists, admissions/discharges, ward attenders and appointments.
Use other software systems such as ARIA to sense-check input of data on EPR.
Have thorough knowledge of 18 weeks Referral to Treatment in relation to patients and how this applies to patients being referred to Oncology/Haematology.
Have thorough knowledge of 18 weeks Referral to Treatment in relation to patients and how this applies to patients being referred to DTU.
Answer the telephone and take messages from patients, relatives, doctors, allied health care professionals etc and deal with any queries as appropriate.
Reception/Ward Clerk Role (DTU and Outpatients)
Be responsible for greeting all new patients, relatives and visitors and direct them to the appropriate member of staff/area while demonstrating excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict.
Answer the telephone courteously and direct enquiries as appropriate.
Liaise with other departments within the hospital to book any requested investigations.
Assist with any transport queries as required; checking the system for the week ahead and updating clinical staff of any patients arriving on hospital transport with special needs. On a daily basis liaise with ambulance staff as patients arrive regarding return journey and book this when patient is ready to leave.
Be responsible for updating EPR and ARIA.
Assist with resolution for IT queries - equipment or software (e.g. carts)
Provide cover as needed to man outpatients reception, working with the Reception team to ensure all essential duties are undertaken and completed in a timely manner.