Customer Experience Assistant - London, United Kingdom - Cult Wines Limited

Description

Cult Wines, founded in 2007, expertly blends heritage, unrivalled expertise, and innovative technology to transform the fine wine industry for producers, wine enthusiasts, collectors, and investors alike.

Through intuitive digital platforms, powerful data-driven technology, deep personal knowledge, and an unwavering passion, Cult Wines is revolutionising how consumers buy, sell, invest, and collect fine wines.

The Role:

This individual will be an integral member of the CX team, reporting to the Global Head of CX.

We have 1,500 HNW/UHNW customers in over 80 countries serviced from our offices in London (HQ), Shanghai, Singapore, Hong Kong, New York, Toronto and Dubai.

The theme is one of 'customer first' in the areas of wine as a passion asset.

The CX Department was created to optimise the customer journey; the department is relatively new, only being setup in early 2021, so it is great time to join and make your mark in this exciting growing team.

Responsibilities & Experience:

• Assist with customer journey mapping and voice of the customer programme
• Analyse different customer feedback sources to present comprehensive views of CX
• Collect and compile structured and unstructured data and verify for quality and accuracy
• Help prepare presentations and reports that translate analytic insights into tangible, actionable solutions for CX to implement
• Actively participate in researching new ways to improve the customer experience, such as proper survey design and methodology across multiple channels.
• Provide support on any ad hoc CX initiatives such as customer welcome gifts, referrals, events etc.

Cult Wines is an equal opportunities employer and we welcome applicants from all backgrounds.

We are passionate, community-minded, data driven and courageous - we look forward to hearing how you could work with us.

Job Types:
Full-time, Permanent


Salary:
Up to £35,000.00 per year


Benefits:

• Company events
• Cycle to work scheme
• Life insurance
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)


Work authorisation:

• United Kingdom (required)

Work Location:
Hybrid remote in London