Customer Service Advisor Cc001 - Thame, United Kingdom - CPM UK

CPM UK

Verified Company

Thame, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries.

Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. £22,875k + up to £1000 in performance related bonus per annum +

Ideal location:
Thame, United Kingdom, OX9

We Care:

Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We ́re Curious:
Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

_ What you'll be doing?_

To handle all contacts, including challenging technical calls, to a high standard
To spend time 'in the field and office' with a Diageo Engineer to fully understand the Guinness quality processes & to gain an indepth knowledge of 'bar and cellar' setups
To take part in our Guinness accreditation program to become certified as a product and technical expert
Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills

_ What skills & experience you'll bring to us?_

Applicants must be aged 18+
Confident telephone manner, including good communication and listening skills
A genuine passion for delivering outstanding customer/client service
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving
You are very well organized and have excellent interpersonal skills
You know how to work within a team
Accurate in data capturing
Computer literate

_ What do we offer?_

Contract: Permanent contract (6month probation period)
Fulltime: (37.5 hours/week)
Working days/Hours: Mon to Fri, shift between 8 am & 6 pm with rotational Sats (9 am5 pm), Suns and BH (9 am3 pm)
Lieu days are given.
Salary: £22,875.00 per year + £ bonus based on performance vs. KPIs

Hybrid Model: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)

Life Cover (Communications/advisors 1x Salary)
Flexible Benefits Platform offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
Cycle to Work Scheme
Company pension
Go for it Scheme
The health and wellbeing scheme provides an annual contribution towards a purchase or activity that contributes to your health & wellbeing.
Give & Gain Scheme 2 days a year to complete voluntary or Charity work
Long Service Awards
Refer a Friend Scheme
Start Date: asap

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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