Customer Service Advisor - Swindon, United Kingdom - FLEETCOR

FLEETCOR

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your role

To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.

What you'll be doing

FLEETCOR, is a Global Leader in Commercial Payments. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Over 80 countries around the world operate and use our solutions for their payments.

We're passionate about our brand, our product, customers and employees, and we want to meet highly motivated individuals who will share our vision - and our passion.

About the team you'll be working in:

We have an exciting opportunity for a Customer Service Advisor, based on-site at our state of the art Swindon Office on a permanent, full-time basis.

Reporting into the Team Manager. You will be working within the customer success group, responsible for improving customer experience in order to drive growth. Within the customer success group there are multiple lines of business, working collaboratively, sharing best practice and ensuring our Fleetcor customer base has the best solutions to suit their business needs

About the role and what you'll be doing:

The Customer Service Advisor will build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements.

Skills and experience we'd like you to have

Proactive
Self-Driven
Commercially and customer astute
Account Management experience would be advantageous
Previous experience of phone based roles

The rewards we give you

Free onsite parking
Excellent progression
Opportunities working for a global company
4 X Life insurance
Pension scheme 5% employer contribution
Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Access to benefits portal
Perk Box
Employee Fuel Card
Access to LinkedIn learning
Career Progression

INDINT
About FLEETCOR

FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.

Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.