2nd Line IT Support Engineer - Birmingham, United Kingdom - ITECCO

ITECCO
ITECCO
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Title: 2nd Line IT Support Engineer


Location:
Birmingham


Salary:
£200-£220


The 2nd Line IT Support Engineer will be responsible for:

  • Troubleshooting and resolving technical issues, including hardware and software
  • Installing and configuring IT hardware and software
  • Providing technical advice and support to users
  • Ensuring the security of the IT systems and networks
  • Maintaining the IT asset register and keeping up to date records of all IT assets
  • Maintaining the IT helpdesk system and responding to user queries
  • Carrying out system upgrades, patches and other maintenance activities
  • Identifying and escalating system problems
  • Liaising with external suppliers and vendors

Skills and Qualifications:


  • A minimum of 3 years' experience in a 2nd Line IT Support role
  • Knowledge of Windows Server, Active Directory and Exchange
  • Experience of Networking (TCP/IP, DNS, DHCP, VPN, VLAN etc.)
  • Knowledge of virtualisation technologies (VMWare, Hyper-V etc.)
  • Experience of Firewalls (Cisco, Check Point etc.)
  • Knowledge of Backup and Disaster Recovery solutions
  • Ability to work independently and as part of a team
  • Excellent problemsolving, communication and interpersonal skills
  • Good time management and organisational skills
  • A proactive and positive attitude

Keywords:
IT Support Engineer, 2nd Line Support, IT Technician, System Administrator, Network Administrator
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