Sales & Lettings Coordinator - Birmingham, United Kingdom - ST Selection

ST Selection

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description Sales & Lettings Coordinator

Salary Package:
- £19-21K plus team and individual performance related commission

33 days' annual leave including Bank Holidays, rising with service
Perkbox employee benefits including free coffees, birthday boxes plus discounts across the highstreet and online
Employee Assistance Programme
Company Pension Scheme, contributions rising with service
Workplace Nursery Benefit
Long Service Awards
One paid CSR Day per year

Hours Mon-Fri (working approx every other Saturday with a day off in the week)

The role of the Sales & Lettings Coordinator is predominantly customer facing, dealing with first-line queries.

You will work closely with other Coordinators and will escalate any problems, queries or complex issues to the Senior Sales & Lettings Coordinatorto ask for support.

You will play your part in ensuring the branch delivers on set KPIs and provides exceptional customer service.

Job Duties

Role model and consistently deliver an exceptional customer experience
Follow best practice regarding the day to day running of the office
Ensure all admin is accurate and is available for all client meetings/contract signings/key collections as and when required
Ensure all systems are accurately maintained and up to date, particularly regarding key management and property security
Respond promptly to all incoming sales & lettings enquiries
Promote sales & lettings services to potential landlords and vendors and book market appraisals
Ensure time is maximised by effective and accurate diary management when scheduling appointments and forward planning time
Offer admin support as and when required to help progress active sales and lettings
Ensure the move in process is carried out in line with company procedure including but not limited to all compliance documents are completed and on file, funds are received and keys are released accordingly
Carry out associated admin tasks relating to our lettings portfolio such as new listings and remarketing
Understand and comply with all company policies and procedures as well as industry legislation

Requirements:

Fluent level of English with excellent spelling and grammar
Proficient IT user, able to use MS packages as well as a range of internal systems
Thrives in a fast paced, fluid environment
Experience of working within a customer service or admin role is preferred

Attributes

A wellpresented professional with a confident, enthusiastic approach to work
A diligent and organised individual, capable of prioritising own workload and shifting priorities
Able to positively adapt to change and be flexible in accordance with business needs
Works with the company's best interest in mind at all times, demonstrating honesty and loyalty
Work well within a team and alone; takes initiative and is actively productive
Demonstrates attention to detail, accuracy and timeliness
Eager to learn and develop own skill set as well as supporting fellow colleagues with theirs