Head of Housekeeping - Lydiard Tregoze, United Kingdom - Responsive Personnel

Responsive Personnel
Responsive Personnel
Verified Company
Lydiard Tregoze, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our Head Housekeeper role is paramount to the future of our Hospitality Structure in the Hotel. The post holder will be the driver behind cleanliness, maintenance, guest journey and our brand standards.

Our refurbished Hotel and Conference centre will needan individual who is passionate about room standards and is able to influence, lead, manage and inspire a team to deliver our guest journey vision.


Key Accountabilities:


  • Engage, train, lead and inspire the housekeeping team to have first class brand standards across the Hotel and Conference Centre
  • Ensure clear lines of communication with the team and Operational Leads at all times to ensure the guest journey, brand standards and standard operating practices are adhered to or adapted based on guest feedback
  • Create and implement a maintenance schedule working closely with the Council's statutory compliance team.
  • Carry out minor repairs around the hotel or arrange for works to be carried out using approved contractors
  • Attend planning meetings
  • Ensure all staff are fully conversant with Health & Safety policies and procedures and attend relevant training
  • Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
  • Support and take responsibility for the welfare of pregnant employees, including carrying out pregnancy risk assessments
  • Ensure all staff are trained in regards to standards and productivity requirements and that concerns are addressed and retraining completed if necessary
  • Ensure all staff are trained and adhere to the lost property policy
  • Take initial responsibility for managing and resolving any team member queries
  • Evaluate performance of all team members under your direction, including conducting regular team member appraisals
  • Positively represent the housekeeping department and company in daily operations meetings and any other meetings as required
  • Ensure room audits are completed daily on the hotel rooms, public areas and conference centre and are not sold until you sign them on for sale
  • Not be afraid to jump in and support with the cleaning of rooms, public areas and the conference centre
  • Responsible for laundry costs and management under direction of Operational Lead. Ensure you network with the supplier and challenge and influence on the service level agreement Supplementary Accountabilities

Supplementary Accountability

  • To support in the procurement of Hotel Services and food services with guest choice at the forefront of decisions
  • Be able to work unsociable hours across a 7 day week
  • Ensure all Health and Safety tasks are managed and completed within the structure in compliance with current legislation.
  • Flexible to work at different locations across the Structure
  • Supervise team in the hotel and outlets when needed

Knowledge & Experience

  • Housekeeping Management in a mid level hotel setting
  • Knowledge and experience of maintenance issues within a hotel setting
  • Wealth of knowledge on Hospitality and guest standards
  • Health and Safety Knowledge

Qualifications

  • GCSEs or equivalent educated
  • Construction trade experience would be an advantage (preferred)

Decision Making

  • The placement of labour to clean rooms and conference rooms
  • Maintenance requirements
  • Labour on the HKdept
  • Laundry costs and management

Values and Behaviours
We strive to underpin our culture of being 'At our Best' through strong management and authentic leadership. This means getting the management basics right. We own and demonstrate accountability, both individually and collectively, and aim to get thingsright first time.

Building on this we also expect everyone at the hotel to demonstrate and live our organisational values and behaviours, by displaying:


  • Accountability at all levels
  • Customer care and pride in what we do
  • Continuous learning and evaluation
  • Valuing one another and the contribution each of us makes
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