Road Freight Export Operator - Witham, United Kingdom - Innovate Freight Talent

Innovate Freight Talent

Verified Company

Witham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities:

As a Senior European Operator, you will play a pivotal role in managing and optimizing road freight operations across Europe.

Working with clients, carriers and internal teams, your leadership and expertise will ensure the smooth and costefficient movement of goods while upholding our commitment to exceptional service quality.
Build and maintain strong relationships with clients, serving as their primary point of contact.
Be ultimately responsible for the Profit/Loss of the service.
Lead and mentor a team of road freight operators, providing guidance, support, and performance feedback hold regular catch ups, reviews and annual appraisal with each of your team members.
Ensure the team is wellequipped to meet client needs and operational objectives.
Develop relationships with new and existing agents/partners/suppliers, lead Teams calls and record minutes/actions.
Take ownership of customer complaints, gather facts, action and deliver satisfactory response to customer/agent.
Collaborate with various departments to streamline processes and improve operational efficiency.
Build strong relationships with other offices by offering support with groupage departures and ensuring to work with the wider business in mind.
Strategic planning to benefit the longterm business plans considering bigger picture outside of immediate responsibilities.
Keep up to date with monthly market figures where necessary reporting trends, upturns and downturns for responsible markets
Assist and provide cover in other areas of the operations team as required.
Ensure that geographic knowledge is updated frequently to enable efficient and effective use of transport.
Provide complete manifests, loading lists or delivery paperwork for use by transport, warehouse staff and external teams where required.
Show office positivity around company decisions (improving negativity)
Understand client needs, providing customized logistics solutions, and ensuring overall client satisfaction.
Actively support and advocate change management within the business including the change of working processes and company decisions.
Monitor shipments in realtime and proactively address any issues or delays.
Stay updated on industry trends, market conditions, and competition.
Ability to plan a European Groupage Trailer.

Required skills:

Substantial experience in road freight forwarding operations across Europe.
Profound knowledge of European transportation regulations, customs procedures, and market trends.
Strong leadership, negotiation, communication, and interpersonal skills.
Proficiency in relevant logistics and supply chain management software.
Ability to thrive in a fastpaced, deadlinedriven environment.
Ability to consolidate cargo in the UK, with a good understanding on how to maximise their trailer payloads.
Good communication skills and high level of customer service.
Ability to develop and manage a small team.
Ability to work on own initiative.
Good communication and organizational skills.
Must be able to plan loads and have had experience with using weights/cubes.
Strong geographical knowledge.