Parts & Warranty Administrator Hpc/porsche - Sheerness, United Kingdom - GBA Technical Services LTD

GBA Technical Services LTD

Verified Company

Sheerness, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

GBA Overview

GBA Group provide leading class end-to-end finished vehicle logistics solutions to Motor Manufacturers, Daily Rental Operators, Leasing Companies and Large Fleet organisations inclusive of port of entry stevedoring and terminal management, new and used vehicle preparation, transportation and technology services.

A modernised family business built on core values of trust and respect, holding a highly valued reputation within the industry, predicated upon our focus and passion for delivery of operational execution and service excellence

The Role

The key responsibilities in this role include;

As Administration & Customer Service Manager, you will have accountability for the Administration Team and Customer Service requirements for our VWG PDI Centre.

With support from the Senior Management team, colleagues as well as internal support service functions, you will:

Supervision of Office administration & Operations administration personnel/admin procedures
To manage flow of operational administration and communication to the PDI Operations Manager & General Manager
Produce daily/weekly/monthly statistics and status reports for both the Customer and the Company.
To be aware, understand and actively promote the requirements and needs of all operational roles in successfully achieving the agreed customer requirements
To carry out specific project requests from the PDI Operations Manager or General Manager in line with growth, customer demand and operational needs.
To ensure full support to PDI Operations Manager and General Manager appertaining to their duties, including preparation of agendas, meetings, statistical reports etc.
Coordination of daily maintenance and monitoring of computer systems
To attend Operational meetings as required
To assist the PDI Operations Manager to plan daily, weekly operations, including staff duties and shifts
To communicate with customer/end user in a prompt and courteous manner.
To complete all On Fleet administration duties
Manage Third Party facilitation diary
Control of petty cash
Manage purchase order issue and supplier invoice authorisation
Order and manage stationary supplies through approved supplier
Order, manage stock and issue GBA uniform
Liaise with Site Maintenance suppliers, including waste management, reporting any defects or discrepancies for remedial action
Update and issue Site Visitors diary to Security on a daily basis
To report any issues regarding Site security to the General Manager & PDI Operations Manager
Ensure procedures for ISO 9001:2008 are updated when required
To conduct operational audits where appropriate
Adherence to COSHH compliance including daily, weekly and monthly record keeping
Oversee and or perform any other incidental duties required to promote a service to the customer
To have a flexible approach to working hours in order to meet the operational needs of the business

Experience Required;

Given the nature of this role, it is required that you have 3 to 4 years administrative experience within a customer facing role and 2 to 3 years' experience in managing staff including performance monitoring.

In addition to your previous experience, we are seeking individuals who display the following attributes:

High competency and experience with Microsoft Excel & Word is required
Quality and customer service driven
Ability to prioritise and multitask in a busy environment
A commitment to the GBA Values of
People, Customers, Integrity and Innovation

Why GBA?

GBA Group is a multi-award-winning company with strong values that puts our people and customers at the heart of everything we do.

With an outstanding level of opportunity afoot in a sector on the cusp of significant change and growth, we're looking for a talented individual to join our passionate, experienced and dedicated team.

Job Types:
Full-time, Permanent

Benefits: