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Service Delivery Manager - Buckinghamshire, United Kingdom - Veolia UK

Veolia UK

Verified Company

Buckinghamshire, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ready to find the right role for you?

Service Delivery Manager - Collections Service

Salary:
£36,400.00 per annum plus Employee bonus scheme and Veolia benefits

Hours:40 hours per week, plus Saturdays following bank holidays

Location:
Buckinghamshire, Amersham, Wycombe and Burnham

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

It's why we're looking for someone who sees the world in a similar way to take up an exciting operationalrole in our expanding friendly team.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part.

And if you're highly motivated, this role will suit you perfectly.

It doesn't matter if you're looking to overhaul the industry, or just do a good day's work.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusiveculture.

What will you be doing?

Safe delivery of a first time collection culture adhering to all contractual performance KPIs
Managing people & assets to deliver / exceed service expectations
Driving innovation and change for customers, working with client teams and members of the public to provide exemplary service.
Developing an excellent day to day relationship with client team, and trade union representatives. Built on trust and service delivery.
Managing people & assets to deliver efficient & profitable service.
To work within budgetary controls and to be accountable for spend on staffing, overtime and agency spend.
Maintain a compliant and well run fleet of vehicles.
Seek efficiencies to maximise contract performance.
Utilise data from ECHO, Vision and Power BI to improve operational performance.
Carry out effective crew monitoring, performance reviews, training and team briefings.
Debriefing crews fully on ECHO, ensuring vehicles and driver cards are downloaded in line with company policy.
Debriefing driver compliance, infringements, over weights,speeding and harsh breaking in line with company policy.
Provide service reports as required by the contract manager.
Deputizing for the Operations Manager when required.
Covering other Service Delivery Managers across the 3 locations as and when required.
Required to work all Bank Holiday Catch Up Saturdays

What are we looking for?

Leading and developing a team
Waste management experience
IOSH Managing Safely
Good communication skills
Work on own initiative as well as part of a team
Reliable, punctual and customer orientated

Our promise to you
Here at Veolia, we know that a genuinely good role goes both ways.

So alongside your salary or hourly pay, you'll get 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension and share scheme, alongside a range of employee discounts.

Also to help you further, we provide mentalhealth and financial support, so you can lean on us whenever you need to.

Here at Veolia, we're proud to be known as an equal opportunities employer.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues.

So no matter their age, gender,gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

Here at Veolia, we're proud to be known as an equal opportunities employer.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues.