Customer Engagement Coordinator - Leeds, United Kingdom - Trustgreen

Trustgreen
Trustgreen
Verified Company
Leeds, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
At Trustgreen, we are passionate about providing excellent customer service and building lasting relationships with our clients.

With the increasing number of sites under our management, we are on the lookout for someone who can support in driving our efforts to enhance our customer journey.


As Customer Engagement Co-Ordinator, you will be responsible for providing service excellence to our clients and residents alike, helping us to not only maintain our industry leading position but also helping to deliver continual improvement throughout our business.


About Us:

Trustgreen are a leading Open Space Management Company delivering innovative and sustainable solutions for our clients and communities.


We are a professional and enthusiastic team supporting many of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife that they support.

With an ever-growing portfolio of sites under our management, our customer service-led approach is what sets us apart. Our vision is to continually review, monitor and improve the way we care for the open spaces we manage.


We pride ourselves on being a great place to work that truly values the individuals that make up or organisation.

This has been formally recognised by Investors in People who recently awarded us silver status.


We take fun seriously too We love nothing more than a Trustgreen team gathering and have always got something going on from charity events and competitions to our annual team away day.


The Role


You will play a key role in enhancing our customer service and building lasting relationships with our clients and residents.

You will also have the opportunity to visit our client's sales offices and assist with community events to foster a positive relationship with our residents from the word go


To be successful in this role you will:

  • Have experience working in a customer support role.
  • Have strong communication skills with the ability to organise and multitask.
  • Have a friendly and professional demeanour.
  • Be competent with Microsoft Office Applications and CRM systems.
  • Have the willingness and ability to do the right thing.
  • Hold a full driving licence with access to your own vehicle.

Some of your duties will include:

  • Acting as the main point of contact for sales offices, visiting them to ensure they have all relevant information.
  • Providing customer service in a professional, friendly and empathetic way.
  • Being a customer service champion ensuring that all contacts from customers are owned and resolved through to completion.
  • Using our CRM system to record information relating to enquiries, and complaints to ensure accuracy of information and efficiency when dealing with customers.
  • Advising on opportunities for continual improvement.
  • Carrying out a range of administrative duties that that may be needed from time to time.
  • Achieving all personal and team targets, KPIs, service level agreements and quality standards to meet or exceed our 97% customer satisfaction rate.

Benefits:


  • Company Pension
  • 25 Days Holiday plus bank holidays
  • An additional day holiday for every year of service
  • A day off for your Birthday
  • Employee Assistance Programme

The Opportunity


This is an excellent opportunity for a productive, ambitious individual, to join a leading organisation during a period of further growth.


The benefits of being part of a small team extends well beyond the flexibility and variety you will get each day and the opportunity for you to reach your potential.


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person
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