Volkswagen Service Advisor - Newport, United Kingdom - Sinclair Group

Sinclair Group

Verified Company

Newport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Advisor Volkswagen Newport

Full time - Shift Rota to cover between the hours of 8:00am to 6:00pm Monday to Friday and rotational Saturday mornings.

Position pays:
£25,000 to £34,000 OTE**
Location: Volkswagen Newport

The Opportunity:

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We are looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a Monday or last thing on a Friday afternoon.

This is a customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day to day duties:

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
Liaising with the workshop and bodyshop to progress work through the system.
Controlling all computerbased jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company protected.
Letting customers know of any faults or repairs found on the vehicle and providing them with clear and accurate solutions.
Treating any dissatisfied customer with empathy and understanding, reassuring them that we can solve any issues should they arise.
Maintaining customer records such as vehicle details and service histories accurately and efficiently.
Maintaining knowledge of aftersales products and services, upselling where appropriate.
Making sure the customer database is updated and accurate at all times.

More about you:

Essential Skills:

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
The ability to multi task and be highly adaptable within a busy environment.
Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop.
Ability to prioritise your workload
Ability and willingness to work with defined processes and guidelines
Good core administration skills to accurately capture customer details to the required standards.
A full UK driving licence.

We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.

Keen to speak to you whether you are from a large set up or small dealer, volume or prestige we will be interested in hearing from you.

Having experience of Kerridge is desirable.

What's in it for you?

30 days annual leave per year (including bank holidays) that will increase with length of service
Birthday day off
Contributory Pension Scheme
Enhanced Maternity/Paternity and Adoption payment
Manufacturing specific training along with inhouse training
Staff discounted parts and servicing plus a free MOT every year
Recognition of length of service at 5,10,20,30 & 40 years anniversary
Life Assurance (death in service benefit)

Staff Car Scheme

Colleague Referral Scheme / Customer Referral Schemes
Cycle to Work Scheme
Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
Sinclair Foundation charitable foundation designed to support members or their close family who find they need financial support at times of illhealth.
Development opportunities within the Sinclair Group

Job Type:
Permanent

Salary:
£25,000.00-£34,000.00 per year