Cbase Coordinator - Gatwick, United Kingdom - dnata Catering

dnata Catering

Verified Company

Gatwick, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What's the purpose of role:

You will be accountable for the maintenance of an accurate data base, ensuring that all information is correct and compliant inline with specific airline and business requirements.

Who you'll deal with:

Internal:
Senior Management Team, Operational Service Delivery Team, Unit Function Managers, Compliance Team, Financial Team, IT Team, Supply Chain Team, Human Resources, Customer Services, Sales and Commercial Team

External:
Airline Customers

What you'll be doing:

Ensure accurate and timely information is added to cBase following the correct processes to suit business requirements and those of the airline customer
Create labels for the purpose of warehouse and product transfer
Create trolley and oven packing labels for all aspects of aircraft loading
Create galley loading plans based on airline specific data
Ensure that menu cycle and loading changes are implemented within the required time parameters whilst adhering to business processes
Maintain accurate airline specific equipment files, requesting new SAP codes as required and ensuring unit data reflects the correct information
Work with the business requirements for Heathrow and where applicable regional to ensure data fields reflect the organisational structures
Ensure that correct structured billing information to assist the financial business of invoicing within accounting periods
Ensure queries and issues are reviewed and resolved as soon as possible and with limited effect to the operational business
Adhering to ALL legislation, company policy and customer requirement
To assist other members of the cBase team when required
Where applicable access airline dedicated websites to obtain, download or process information in accordance with airline requirements

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

What you'll have:

Possess excellent communication and interpersonal skills, both verbally and written, with experience of professionally liaising with colleagues, managers and external customers on the telephone daily
Strong IT skills; experience of Microsoft Excel, Office, Word and be able to adapt to in house systems
High level of analytical skills, including attention to detail and accuracy, must be methodical, and logical in their approach to work
Ability to multi task, work within strict time frames and meet deadlines
Ability to work under own initiative, to plan work processes and maintain well documented auditable files
Ability to work independently and as part of a team
Flexibility to work hours as required to meet business needs and timeframe demandsFlexibility to travel and undertake work across our London Heathrow site and if requested to do so visit other regional sites within the UK
Adhere to our strict confidentiality policy
Enthusiastic, selfmotivated, proactive and persuasive

What you'll show:

Evidence of behaviors aligned to company values

Respect, Honesty, Integrity, Customer Centric, Cost Savvy, Nurture to Grow,We Don't Stand Still, One team, Doers

Competencies:

Examining Information
Documenting Facts
Interacting with People
Team Working
Meeting Timescales
Checking Things

What's Special about the role:

The role of cBase Coordinator is to work as part of a dedicated team focused on cBase activity. Accountable for inputting data, ensuring documentation and content is accurate and complete within restricted time frames.

Knowledge of the equipment and foodpacking areas is essential to ensure a full understanding of the importance of data entry.

Ability to demonstrate a flexible approach including hours / days of work to meet business needs and place of work be it within the equipment and food packing areasto ensure achievable and accurate data is set up within cBase.

Will also be required to interact and support team members, colleagues from other process areas and possibly airline clients